FAQ

What is Avafone and why should I use it?

Avafone gives you a way to make phone calls and send text messages to all other Avafone users for free! Once you and your friends install Avafone, you can use it to talk and message as much as you want. Talk, message, and talk and message some more - for free! Moreover, we suggest the feature of local access number to people who do not have access to the Internet or Avafone application. You can also call any number that doesn't have Avafone at very low rates using Aafone Outcall.

How can I use Avafone?

In order to use Avafone you only need to download our application and sign up.


How can I sign up in Avafone?

You can sign up here.

How can I recover my password?

Go to this Forgot password page and enter the email address you have registered with. Enter the security code and click the “Send password” button. Your password will be sent to the email you have registered with immediately.


What is virtual number?

Do have family members or costumers living far away from you? Purchase a virtual number so that they can call you with local call rates, indefinite time and outstanding quality. All these will be available to you by paying a very low monthly fee.
Virtual number service allows you to have a phone number belonging to your desired country without being physically present there. When you receive a phone call to your virtual number depending on your choice it can be forwarded to a number of your choice or you can answer it on your Avafone application. A virtual number is not any different with a real telephone number and you can use it anywhere.
Each virtual number will be available by an activation fee which has to be paid at the time of order. And there is also a fixed monthly fee which will be automatically deducted from your account.

What are the advantages of an Avafone virtual number?

A virtual number provided by Avafone has lower cost than other service providers. In Addition to receiving phone calls you can use your virtual number’s caller ID, which means when you are making a phone call your virtual number’s caller ID will be shown on the user’s mobile screen on the other side of the call.

How can I purchase a virtual number?

Go to the Virtual Number page.
There’s a list of countries at the bottom of the page. Select your desired country/location from the list and click on it. In the next page you enter the Avafone users’ portal. Here Sign in or if you have signed in before just log in. After entering the portal the virtual number’s receipt will be shown. Here click on the “submit order” button. If your account’s credit is enough for your order, your order will be submitted immediately. Otherwise you will be forwarded to another online payment page to pay the fee.
After your order is submitted successfully a confirmation email will be sent to you and in the Virtual Number page you can see your order’s status which is “Preparing”. After 1 to 24 hours your order will be ready and a notification email will be sent to you.

How do I use Virtual Number?

After you ordered a virtual number your number will be prepared and you can access it via the virtual number tab in your account. On this page click the “view details” button of the virtual number. This page contains the details of your purchased virtual number and some settings.

Choose Virtual Number destination option
1- Receive phone calls on your Avafone application: download the Avafone application and install it on your mobile phone or tablet. After installing the application and logging in your app, when you receive a phone call your Avafone application will ring. Avafone app also allows you to make phone calls using your virtual number’s caller ID in addition to receiving phone calls.
2- Forward calls to your phone: in this way you can forward your virtual phone number to your cell phone number or a landline. Receiving calls using call forwarding or call divert will include a cost. For each minute of phone call the cost will be deducted from your Avafone account.

Next Billing Cycle option
When the monthly payment is due, this option will allow you to specify if you want the cost to be deducted from your account monthly or every 3 ,6 or 12 month.

After I order a virtual number how long does it take to be prepared?

Preparing a virtual number usually takes between 1 to 24 hours.

What are setup fee and monthly fee of a virtual number?

When you purchase a virtual number you have to pay an activation fee and a monthly fee.

Setup Fee: This fee has to be paid only once at the time of purchase.

Monthly Fee: monthly fee is a fixed amount which will be deducted from your account each month at the payment due date.


How much is the rate of international phone calls in Avafone Out Call?

The cost of phone call per minute for each country is available on Out Call page. Just enter your desired country in the field and the cost will be shown.

How can I buy call credit?

Avafone allows you to use the credit in your account for phone calls as well as other services. To recharge your account, please go to the Add Credit page in your account.