By visiting and shopping at Avafone you accept these Terms and Conditions.

How Avafone receives, collects and uses information about you from your use of the Service in general, including Personal Information, is more fully described in the Avafone Privacy Policy.
By using the Licensed Application, you understand and agree that we may collect and use technical data and related information, including but not limited to technical information about your mobile device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to the Licensed Application. We may use this information to improve our Service.

Avafone objective is to provide the highest quality telecommunication services at the best rates. The use of this website is expressly conditioned on your acceptance of all terms and conditions stated herein and any other place on this website. DO NOT USE THIS WEBSITE if you do not accept all the terms and conditions stated herein and at other places (including but not limited to: Frequently Asked Questions, Privacy Policy) on this website.



By using Avafone services the user accepts the rates, terms and conditions identified on this website. Avafone may change or modify the Terms from time to time without notice other then posting amended Terms on this Website. Avafone reserves the right to change, modify or discontinue, temporarily or permanently, the Website (or any portion thereof), including any and all content contained on the Website, at any time without notice. You agree that Avafone shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website.

Whenever you provide us information on our Website, you agree to: (a) provide true, accurate, current and complete information and (b) maintain and promptly update such information to keep it true, accurate, current and complete. If you provide any information that is, or we have reasonable grounds to suspect that it is, untrue, inaccurate, not current or incomplete, Avafone may without notice suspend or terminate your access to our Website and refuse any and all current or future use of our Website (or any portion thereof). Please select a password that would not be obvious to someone trying to guess your password, and change it regularly as an added precaution. Furthermore we recommend you use a different password from the email account as an additional security measure. You are responsible for maintaining the confidentiality of the password and account, and you are fully responsible for all activities that occur under your password or account identification. You should make every effort to safeguard your account data. Avafone is not responsible for lost or stolen account data or unauthorized use. You agree to immediately notify Avafone of any unauthorized use of your password or account or any other breach of security.

Credit/debit card fraud is a criminal offense. At Avafone we use automated and manual systems to confirm proper credit card authorization, including having Avafone representatives call persons who have signed up for Avafone services. We also track every transaction. Information related to fraudulent transactions, including but not limited to IP addresses, detailed transaction records and email addresses is collected. The information will be provided to appropriate law enforcement officials consistent with applicable law when required to assist in the prosecution of any persons attempting to commit fraud on Avafone websites.

Avafone is the sole owner of the information collected on this website. We will not sell, share, or rent this information to a third party for marketing or any other purposes. We collect, retain, and use only the information that is necessary for you to administrate your Avafone account. Therefore, it is required for you to provide certain information upon using portions of our websites. Such information includes your name (either your name, company, or organizations name), address, phone number, email address, and other information gathered through the applicable process.

Avafone does not store credit/debit card information. Avafone websites communicate over Secure Socket Layer protocol to ensure protection of your personal data. Avafone however shall not be responsible for the security of your data or for fraudulent use of credit card to make purchases on this website, nor shall Avafone be obligated to make refunds or to provide any compensation where such fraudulent use occurs. Avafone will actively cooperate with law enforcement authorities in prosecuting anyone who uses this website or products/services sold over this website for unlawful use. Avafone is not responsible if the card holder's issuing bank does not authorize online transactions.

Avafone is committed to customer satisfaction and offers 100% money back guarantee. Avafone will refund the amount for any unused product to any customer who is dissatisfied with its services. The refund policy applies only for claims received by Avafone within 60 days since purchase date. Any promotion or discount applied to an order for which a refund is provided will be deducted from the amount of the refund.

By calling our Customer Service you agree that the call may be recorded for quality assurance or training purposes. The recordings may also be used in the remote event of fraud investigation. However, we do not sell, share or rent any of the audio recordings made during our order verification process or during standard customer queries.

Call Credit Service Agreement—Subject to change at any time in the sole discretion of service provider
  • Rates may vary and are subject to change without prior notice.
  • Calls made from payphones are available only through Local Access Numbers.
  • Avafone has multiple access numbers available. Please refer to our websites to verify a complete list before buying the service.
  • By using the Local Access Numbers the user accepts the charges for the local call he made to our number imposed by his telephone provider company.
  • All the rates on the website are calculated on the Highest Denomination of the Calling Plans.




Virtual Number (VN) Service Agreement—Subject to change at any time in the sole discretion of service provider
  • The VN Service is a residential service based on a monthly subscription.
  • By purchasing the VN service the customer agrees on the monthly automatic charge; to cancel the subscription the customer must delete the VN from his account; the customer will be charged monthly for the VN regardless of usage.
  • First charge is made when the VN is setup in the customer's account and monthly from this date the customer will be charged for using the service for the previous period.
  • Avafone recommends the VN user to check how much his/her local telecommunication provider will charge him/her for calling the VN.
  • Once your Virtual Number is canceled, the service will be discontinued immediately. The associated phone number cannot be retrieved.
  • A new Virtual Number will require a new purchase, that will generate a different phone number.
  • A Virtual Number canceled by mistake will not be refunded.




Avafone MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, WHETHER BY FACT OR BY OPERATION OF LAW, IN CONTRACT OR TORT, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR USE OR PURPOSE OR REGARDING THIS WEBSITE, THE ACCURACY OR COMPLETENESS OF ANY INFORMATION PRESENTED IN THIS WEBSITE, OR ANY PRODUCT OR SERVICE SOLD OR PURCHASED THROUGH THIS WEBSITE.

In no event shall Avafone, its employees, officers, representatives, service providers, suppliers, licensors, and agents be liable for any direct, special, indirect, incidental, exemplary, punitive or consequential damages, or any other damages of any kind, including but not limited to, loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence), or otherwise, arising out of or in any way connected with (i) the use or inability to use the websites or the content, materials, software, information or transactions provided on or through the websites, or (ii) any claim attributable to errors, omissions, or other inaccuracies in the websites or the content, materials, software, information, products, or services on or available through the websites, (iii) the cost of procurement of substitute goods and services resulting from any products, data, information or services purchased or obtained or messages received or transactions entered into through or from our website; (iv) unauthorized access to or alteration of your transmissions or data; (v) statements or conduct of any third party on our website; (vi) the delay or failure in performance resulting from an act of force majeure, including without limitation, acts of god, natural disasters, communications failure, governmental actions, wars, strikes, labor disputes, riots, shortages of labor or materials, vandalism, terrorism, non-performance of third parties or any reasons beyond their reasonable control; or (vii) any other matter relating to our website, even if Avafone or its authorized representatives have been advised of the possibility of such damages. Your sole remedy for dissatisfaction with the website and/or website-related services is to stop using the website and/or those services.

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Purchases will appear on your credit/debit card statement as “Avafone”. You agree not to file a credit card or debit card chargeback with regards to any purchase made on the website but instead try to resolve the issue with the service provider - Avafone. If you do not remember making the purchase - call the number on your statement next to the charge.

In the event that you breach this agreement and file a chargeback, upon a resolution in our favor of the chargeback by either the credit card issuing bank, the credit/debit card processor or by VISA or MASTERCARD, you agree to reimburse us for any costs incurred in researching and responding to such chargeback, including without limitation, our actual costs paid to the credit/debit card processor or our banks and the reasonable value of the time of our employees spent on the matter, as determined in our discretion in good faith.

In the event that a chargeback is placed or threatened on a purchase, we also reserve the right to report the incident for inclusion in chargeback abuser database(s). We use various credit reporting agencies and will send a default notice to them upon receiving a fraudulent order and/or chargeback. This in turn will seriously affect your credit rating. We are under no obligation to mark the debt as paid, even after we receive further payment to rectify the situation. We use several credit reporting agencies from Australia, United States, New Zealand, United Kingdom and several countries in Europe.

These Terms and Conditions may be available in multiple languages; in the case of a conflict between any other language version and the English language version of these Terms and Conditions, the English language version shall always control.
Contacting the Website
If you have any questions about this website, you may contact us at:

Email:
support@avafone.com